Another Lesson Learned during COVID: Expertise Accessed Differently

The COVID-19 pandemic has forced people to embrace flexibility in navigating daily life. Over the last year, consumers have adjusted their habits to follow safety precautions. People adopted or established a new reliance on apps and digital services for restaurant and grocery deliveries, fitness tracking, and connecting with friends and family. And they learned to lean on professionals with online mental health and healthcare appointments. That same approach for connecting to expertise digitally, instead of the traditional in-person experience, now applies to filing your taxes. Now you can work with…